Online sessions are a great way to engage in professional development without leaving the comfort of your home or office. You can access these sessions from anywhere with a computer with a fast internet conection.
Our goal is to deliver at least three sessions per week online supported by regional Professional Support Networks around topics identified by your region and delivered by local presenters with local knowledge and expertise.
Please note the flyer and registration form for each session will be sent out 6 weeks prior to the event.
Due to the volume of registrations received, registrations will only be considered if they are faxed during the 'OPEN FOR REGISTRATIONS TIME SLOT' designated on flyers. Any registrations arriving before or after the OPEN FOR REGISTRATIONS TIME SLOT will not be considered. When large numbers of registrations are received for an event further dates may be negotiated with the presenters to meet the demand.
All successful registrations will be emailed to confirm their place and those who are unsuccessful will also be notified.
FREQUENTLY ASKED QUESTIONS
(click on a question to jump directly to its answer)
1. Can I register to do an online activity?
2. Can I register 10 educators from my service?
3. How do I register for an online activity?
5. How do I know if my registration is successful?
6. Will it work on my computer?
10. What happens if I put my name on a waiting list?
11. How does PSCQ fill cancelled positions in an on-line presentation?
12. How do I know if the activity is appropriate for my role?
13. What topics can I choose from?
14. I want to cancel my registration.
15. If I am unable to attend can a substitute attend in my place?
16. Something was wrong with the computer and it didn't work. Can I get my money back?
17. What should participants do for the on-line presentations?
18. I have not received my email.
1. Can I register to do an online activity?
To be eligible to register for an online activity you or the service you work for must;
All registrations will be taken in the order in which they are received. However, preference for places will be given to educators in contact roles including carers, group leaders, assistants, directors and coordinators.
TIPS FOR REGISTERING: When registering it is important to refer to the flyer for the online activity to see if any other specific restrictions apply. For example the activity may only be open to individuals from a specific services type e.g. OSHC.
2. Can I register 10 educators from my service?
Each activity will have a standard restriction of a maximum of 4 (four) registrations per service (excluding Family Day Care) unless otherwise stated.
A waiting list will be available and if any places are not taken up or become available those on the waiting list will be notified in order of registration.
3. How do I register for an online activity?
Registrations must be completed as per all other PSCQ activities using the application form on the flyer for the activity.
Flyers will be distributed via email to all services in the state. The registration form will also be available through our Activity Search.
You will need to select "Professional Support Coordinator" from the drop down box Under Initiative and select "Statewide" from the drop down box under Area to locate all online registration forms.
The application form from the flyer must be fully and accurately completed and returned to PSCQ no later than the close of application date indicated. No late registrations will be taken. Please ensure only one person's details are contained on each registration form.
NOTE: PSCQ are endeavoring to have access to online registration in the future and at that point this registration process will change.
The link to the flyer will be removed if the activity is fully booked or the close date for that activity has passed. If that is the case the online calendar will reflect that the activity is either "Fully Booked" or " Closed".
5. How do I know if my registration is successful?
If you have been successful you will receive the following notifications via the Online Coordinator.
Participants will receive:
PSCQ does not confirm registrations. We recommend you call 1800 112 585 after submitting your application if you would like verbal acknowledgement that your registration has been received.
PSCQ will not be responsible for attendance opportunities lost due to applications not being received.
6. Will it work on my computer?
To view the hardware and software pre-requisites for Elluminate Live! please visit www.elluminate.com/support
Basic technical information is provided to participants in the initial email received from Noah's Ark. Please follow the instructions provided carefully and if you are having technical difficulties you can contact
If you require more information please phone Noah's Ark Children's Services Resource Unit on 07 3255 2082 or contact PSCQ on 1800 112 585 or pscq@workforce.org.au
Newcomers to online learning will be sent a set of headphones upon registration. Please ensure these are kept in a safe place as replacing lost headsets may incur an additional cost.
Headphones needed for online learning require a mouthpiece and two input jacks for the computer one for the speaker and one for the sound outlets.
The cost of each online activity will be indicated on the flyer. Standard PSCQ activity costs will apply.
Credit Card payments are preferred for all online events. Registrations that do not have Credit Card details will be put aside and processed only when payment has been received. This may result in the participant missing out on a place in the online event.
Certificates will only be issued to participants whom have registered, paid and completed the online evaluation form for the activity.
10. What happens if I put my name on a waiting list?
If registrations are over and above the number of participants that can be taken in an activity you will be asked if you would like to go on a waiting list or offered a position in a later session if one is available.
Being on the waiting list for an activity may allow you to be contacted if a space becomes available or if an activity is repeated in the future.
Waiting lists will allow PSCQ to have an accurate view of the numbers of educators wanting to be involved in each activity. This information will be used for future planning for both statewide and regional events.
11. How does PSCQ fill cancelled positions in an on-line presentation.
Should there be a cancellation to a session, a participant from the PSCQ waiting list can be allocated to the vacancy no later than 5 working days before the session date providing the participant already has a headset.
12. How do I know if the activity is appropriate for my role?
Please read the flyer carefully as this will contain an overview of what will be covered during the online learning activity, as well as, a suggestion of who may be interested.
Please be aware that some online learning activities may for example be aimed at directors and coordinators whereas others may be specific for those involved in family day care. The flyer will also offer an indication of what level the presenter aims to pitch the activity at - Basic, intermediate and advanced.
Checking that an activity is relevant by thoroughly reading the flyer is an important step to avoid a disappointing experience. Enrolling in activities that are not relevant can cause difficulties for all involved.
If you have any questions on whether an activity will be suited to you please contact PSCQ on 1800 112 585.
13. What topics can I choose from?
The calendar will be updated regularly with new topics as the information becomes available.
PSCQ is happy to receive your feedback on possible topics for the future. This feedback can be given through the contact details available on the registration forms. Feedback is also part of the online feedback procedure that participants complete at the conclusion of all online sessions.
14. I want to cancel my registration.
The current PSCQ online cancellation policy will apply with no refunds to be given without written notification of cancellation at least 14 days before the activity. 'No shows' will be charged at the full registration fee.
15. If I am unable to attend can a substitute attend in my place?
A substitute can attend in your place if 5 days notice is provided to PSCQ and the substitute has the appropriate headset and the links to the virtual classroom and downloads that you have already received.
16. Something was wrong with the computer and it didn't work. Can I get my money back?
If the technical issue is traced back to our platform or processes any registered person facing difficulties during an activity will be offered a free spot in an upcoming online learning activity.
If the technical issue is deemed an 'act of god' such as severe weather, cyclones, flooding etc any registered person facing difficulties during an activity will be offered a free spot in an upcoming activity.
If the technical issue is traced back to the person registered and they did not follow instructions given or make full use of the help offered by the Noah's ark Technical support team (This may include not being involved in the trial check of systems?, not registering at least 30 minutes before the activity for technical support to be offered) no refund or free place will be offered.
17. What should participants do for the on-line presentations?
18. I have not received my email.
If you have registered for an event and not received the email please check your junk mail before calling Noah's Ark Children's Services Resource Unit on 07 3255 2082.
The subject line of the email will read PSCQ Elluminate Live! Confirmation and Invitation.
